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Benefits of Outsourcing to Health Insurance Industry

Outsourcing is a valid choice for health insurance industry. The health care commerce and health care association have gone for an accelerated growth. This service basically provides members with quality and timely communication by achieving high member contentment with reduced costs.

Leading Insurance providers, hospitals, etc. found that call center outsourcing provides effective solution to member service. Various call centres offers a varying range to wherewithal such as voice, chat, email having a strong, positive influence on the level of communication between member and service provider. Standards set by telemarketing service for such health services are best as per requirement. 

Service call centers use latest technologies and enhanced software applications for effective medical information protection, sheltered sharing and coordination among all the related sectors. Moreover, working force here is intellectually sound and matured providing best and timely solutions. Another most important facility provided by outsourcing services is 24*7*365 i.e. round the clock at members door step inclusive of holidays and weekends.

Dealing with a quality health care outsourcing centre not only enhances part time support systems but also provides long term benefits to such providers having day to day dealings. This results in all around growth and development of health care services, the most basic low labor costing which all together supports the basic needs of members as well as outsourcing service providers.   


Pro’s of Outsourcing Content

While having a discussion between content creation, doing it all alone at home and outsourcing it, one should definitely know some of the pros and cons for this. Focusing on uniqueness of content for articles and blogs is most important if one needs better promotion and attract more and more readers.

Outsourcing saves a lot of money on hiring a standard company for its various projects. One gets flexible with the market by outsourcing blogs, newsletters, articles, videos, etc.  Even, more money can be saved by outsourcing to call centers in India content creation to best known bloggers and writers and focusing on imperative projects and industry objectives.

Outsourcing permits to use the knowledge and capability of others and developing these skills. Moreover, taking brief from outsider for writing services also enhances our writing skills. Outsourcing unique content to 24 7 call centers as discussed above helps in maintaining enthusiasm of us as well as business. Keeping on track this enthusiasm and passion is beneficial for both the company and the projects which helps in maintaining the clients of the company.

Optimizing the content created is done under SEO which is done to get more traffic and also converting visitors to leads enhances content outsourced. Content market strategy can be enhanced by outsourcing a well-known blog writing services which will dramatically improve the outsourced content. It also helps in research of different types of content created having varying benefits. Outsourcing to a 24 x 7 Service Call Center thus is most important and advantageous aspect of the content created.

Outsource Call Centre Services

Present scenario shows India booming with more than 70% call centre outsourcing and it is a notable achievement in this area. Strength of Indian outsourcing market has considerably increased to great extent now playing an important role in Indian economy. India has emerged as a leading preferred location for outsourcing ruling out Philippines, China and other Asian countries. India has made this possible with the help of most modern expertise and high-end infrastructure.

Indian sector is having best communication skills, the most important contributing factor of call centers. We have specialized our outsourcing in the areas of email support services, telemarketing services, chat support services, inbound/outbound call centre services, etc. Also the hourly/labor rates in India are mostly feasible and economical from view of global market which is having comparatively high hourly/labor rates. In India manpower, is available at fraction of the overseas cost. India provides effective outsourcing services to major developed countries including USA benefiting either ways with its assured quality.

Outsourcing business especially call centre is preferred choice for multi-national brands and mid-sized markets managing high-end communications. Moreover Indian market provides variety in outsourcing with definite administration of resources available. Having timing 12 hours ahead is an added benefit to us thus being able to provide 24*7*365 uninterrupted outsourcing all over the world, gratifying the clients as well as customers both. So, with increased productivity India enjoy both confidence and reliance of global organizations.

Indian 24 7 call centers to benefit from Increase in outsourcing demand

Analysts in India believe that key factors that impact the profitability of Indian software services exporters, namely uptick in demand, a weak rupee and cost controls at home, have come together favourably for the sector. While a large part of this is true, the key growth markets for India’s inbound outbound call center  US and Europe, are not back to normal. In the first quarter, most players have reported healthy volume growth, but for any earnings upgrade analysts will look for more clarity.

To this extent, quarterly performance of Accenture shows a mixed picture. The company’s fourth quarter revenues for the fiscal year 2012-13 declined by 1.5% sequentially to $7.1 billion, but grew 3.7% year-on-year.

Interestingly, new order bookings for the quarter grew at an anemic 1.2% to $8.4 billion. This growth was largely driven by increase in call center projects, which at 4.2% QoQ, while consulting declined by 2.6% QoQ.

What this implies is that the discretionary spending is not seeing any major revival but outsourcing is continuing to grow. In contrast, telemarketing service ontinues to grow, due to the cost efficiencies of most players (including Indian companies) and demand for business process outsourcing. Edelweiss Securities believes that Accenture is facing stiff competition from Indian players, which is why it is struggling. Infosys’ pronounced aggression in the market is making things even tougher. The brokerage says: “We continue to believe that Accenture has reaped the benefits of low hanging fruits and increasingly cost is becoming relevant which should benefit Indian IT companies.”

Analysts say that Accenture’s revenue growth guidance of 2-6% for the FY14 is the lowest in four years. The benefits of low-hanging fruits may be over for Accenture as Indian companies like Infosys getting into the race with aggressive pricing models and cost efficiencies.

Indian Inbound and Outbound Call Centers eye European Market

India's IT outsource call center, for long just bit players in continental Europe, are looking to win over more people like Hans-Petter Aanby. 

Aanby is chief information officer of Scandinavian Airlines System, which recently awarded Tata Consultancy Services (TCS) a five-year contract worth over $160 million as part of its effort to halve information technology costs and reduce local IT staff by 70% by 2015. 

Big Indian 24 hour call center companies, heavily reliant on the US market and eager to diversify, have intensified efforts to crack continental Europe in the past three years through acquisitions, setting up operations on the ground and hiring locally. 

The push into Europe comes as Indian call center solutions India vendors face uncertainty in the United States, where more restrictive rules that could drive up the costs of sending workers there on short-term visas are being debated as part of an immigration law overhaul. 

The rise in revenue from Europe is likely to be reflected when earnings season for the sector kicks-off on Friday with No. 2 player Infosys's results. 

NelsonHall, an outsourcing advisory firm, expects the four top Indian vendors and US rival Cognizant Technology Solutions - which has three-quarters of its staff in India - to see overall business in Europe grow about 16% this year. It expects 12% growth in the United States. 

Europe accounts for roughly one-third of revenue for India's $108 billion IT services industry, although Britain has long made up the bulk of that share. In continental Europe, Indian IT firms are making their deepest inroads in northern European countries where English is widely spoken. 

However, language barriers and tight labour rules mean Europe is yet to surpass even Britain as a revenue source for Indian IT firms, which are expected to rely on acquisitions to build up their offerings in big markets such as France and Germany. India is also not yet compliant with a European data privacy directive, which limits some of the work that can be moved to the country.

"Europe has been a very conservative market compared with the US," said Sharat Kumar, head of delivery for Europe at No. 5 Indian player Tech Mahindra, whose European clients include food giant Nestle SA and aerospace firm EADS. 

"The customers are conservative in starting the initiative, but once they do, these are the customers that don't just go back and forth or drop it, so what we've seen is that there is a lot more stability in the European customer," he said. 

For European companies, many of them battered by a prolonged economic slowdown, Indian IT firms offer cost advantages to using local vendors or doing the work in-house. Global rivals such as IBM and Capgemini also have big operations in India that can take advantage of lower costs. 

Indian vendors are also taking on increasingly complex work. 

"To a certain extent, the skills shortage in continental Europe is driving the growth for offshore openness," said Katharina Grimme, a principal consultant with outsourcing advisory Pierre Audoin Consultants (PAC) in Cologne, Germany. 

Local challenges
Indian IT's progress in Europe comes at the expense of local vendors, which according to NelsonHall are seeing flat sales. 

In 2009, India's TCS ranked just 21st in IT services revenue from Europe, the Middle East and Africa, but rose to 11th at the end of 2012, according to PAC. Indian rivals Wipro and Infosys ranked 18 and 23, respectively, in 2012, after not cracking the top 25 in 2009. 

To address labour issues and speed growth in Europe, Indian companies have been acquiring local firms. To win client trust, they hire locally for senior client-facing roles, but most of the grunt work can be done from India. 

Jef Loos, head of sourcing research at Whitelane Research in Brussels, said Indian vendors moving into Germany, France, Spain and Italy will use acquisitions given language barriers, a "limited" outsourcing culture, and stronger unions. 

Works councils are "very" influential in markets such as Germany and France, said Tech Mahindra's Sharat Kumar, which is reflected in the makeup of project staff. In Germany, for example, relationship management staff tend to include Germans. 

"We'll have enough mix to give them the comfort and at the same time to take care of the critical activity that we need to do onsite," he said. 

Indian IT firms are also hamstrung because India does not yet have EU "data adequacy" status. 

That requires, among other things, that India has a single point of contact, such as a privacy commissioner, that upholds individuals' right to privacy, according to Kamlesh Bajaj, chief executive of the Data Security Council of India, which is backed by the Indian IT industry's main lobby group. 

While the impact of the EU requirement is impossible to measure, Bajaj said a March survey of Indian IT vendors by the Data Security Council found that the industry could have earned an additional $7 billion in annual revenue with the increased outsourcing to India that the "data adequacy" status would have facilitated.